Privacy Policy

We value your privacy and want to be transparent about how we use your personal data.

Data Collection

When you create an account with us, provide information or interact with our website, mobile app, social media channels or customer support services, we collect certain types of personal data. This includes:

• Contact details (name, email address, phone number)
• Login credentials (username and password)
• Location data
• Demographic and usage data

Why We Collect Data

We process your personal data for the following purposes:

• To provide you with our services, including access to our website, mobile app, and customer support.
• To improve our products and services, such as identifying areas for improvement or new features.
• For marketing and advertising purposes, like sending targeted offers or promotions.
• To maintain a secure environment by detecting and preventing fraud.

Data Sharing

We may share your personal data with:

• Our subsidiaries or affiliated companies to help us provide services or offer opportunities.
• Third-party service providers who assist in the delivery of our products and services.
• Authorities as required by law, like tax authorities or law enforcement agencies.

Data Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, modification, or destruction. This includes:

• Using encryption methods (HTTPS) for online communication.
• Implementing firewalls and other security measures on our systems.
• Limiting physical access to sensitive areas by personnel with a legitimate need.

Your Rights

As a Grosvenor Casino user, you have the following rights:

• To request information about your personal data we hold.
• To correct or update incorrect personal data.
• To withdraw consent for specific types of processing (marketing or third-party sharing).
• To delete your account and associated data.

Cookie Policy

Our website uses cookies to store non-personal user preferences. These include language, format settings and other minor adjustments made by users while interacting with our platform. We do not collect sensitive information via this method.

Age Restriction

We require all users to be at least 18 years old (or the legal age in your jurisdiction) to sign up for an account or use any of our services.