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Grosvenor Casino
Grosvenor Casino

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Responsible gambling

As part of our commitment to responsible gaming, we aim to provide you with the necessary tools and support to maintain control over your betting habits.

Deposit Limits

To ensure that you don't bet more than you can afford, you can set a deposit limit through our Responsible Gaming section. This allows you to restrict the amount you can spend on our site in real-time, making it easier for you to stick within your budget.

Reality Checks and Session Reminders

We also offer reality checks which allow you to view how much time has passed since your last activity on the website or app. These pop-up reminders help to ensure that you remain aware of your betting habits and give you an opportunity to pause or exit your session if needed.

Time-Outs (Take-a-Break)

If you need a break from our site, you can activate a temporary time-out using our Responsible Gaming tools. This will temporarily lock out access to both account login and betting functions for the specified duration of 24 hours to 6 weeks, allowing you to reassess your behavior.

Self-Exclusion

For more serious cases or as part of ongoing responsible gaming practices, self-exclusion may be necessary. We have two options available: our national scheme through SENSE which enforces a minimum of six months' exclusion period (subject to reactivation upon formal request after the initial period), and our own internal program with no waiting periods.

GamStop Integration

As a UKGC-mandated national self-exclusion scheme, GamStop allows you to register across all licensed operators for a chosen time frame from six weeks up to five years. This provides an added level of protection against excessive betting, as it automatically blocks accounts with participating sites upon registration.

Support Organizations

We provide access to various support organizations through our site:

  • GamCare: Offers free helpline (0808 8020 133), online assessment tools, and counseling resources.
  • National Gambling Helpline: A part of GamCare providing 24/7 phone support for problem gambling issues.
  • BeGambleAware: Provides free resources, advice, self-assessment questionnaires to aid those struggling with gambling addiction.

These organizations offer professional help in managing and overcoming excessive betting.